Return Policy
Online Return Policy
Effective: November 9 2024
- Returns & Exchanges. For items purchased online, returns and exchanges are ONLY accepted within 30 days of the delivery date. To start a return or exchange, please contact us at [email protected] to obtain a return authorization. Be Shure to include the item’s order number and the reason for your orders return/exchange request. Returns/exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive and accept your return/exchange.
- Return Shipping. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.
- Eligible items. The following items: Clearance items, Final sale items, Perishable items, Special Order items, Custom Products, Cosmetic items and Gift Cards ARE NOT eligible for return/exchange. We reserve the right to refuse any return/exchange at management’s discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
- Condition of Items. Except for items that were damaged/defective when purchased or shipped, items must be in new, unused and saleable condition with all original packaging intact and tags attached.
- Form of Payment. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
If you have any questions about this return policy, please contact us at [email protected]